Bookings and Cancellations.

The Singlecote Hotel

 

Deposits

All bookings must be secured with a deposit.

A deposit of the first night of the stay is required. This deposit will be refunded according to the cancellation conditions. Full booking balance is due on the day of arrival.

If you have pre-paid for your accommodation, you must bring the payment card that you used with you and present it at check-in, for security purposes.

Payments by: cash, BACS and the following cards: Visa Debit, Visa Credit, Maestro and Mastercard.

We reserve the right to temporarily hold an amount prior to arrival.

We won’t charge you any fees for paying by credit or debit card.

If booked via other booking agents, please refer to their policies.

Children of any age are welcome, with those 13years and over charged as adults. 

The accommodation should not be occupied by more people than booked for. The management reserve the right to surcharge for accommodation if this number is exceeded.

 

Pets 

Terms and conditions apply regarding pets being left in the hotel room. Pet charges are paid on arrival.

We at the Singlecote Hotel prefer for your pets not to be left unattended in your rooms. If you do need to leave your pet in your room, we request that you please leave in a pen/cage. Thank you.

 

Change or Cancel a booking.

If you do not check-in on the scheduled day of arrival (or cancel after the specified cut off time) the following policy will apply:

If you think you're not going to arrive on time, please contact the hotel and tell them when they can expect you. (e.g. the cancellation of your Booking, or any fees the Service Provider may charge).

If you have made your booking on The Singlecote Hotel website or over the phone with The Singlecote Hotel then your reservation must be amended or cancelled by phone Tel: 01754 481508 or mobile 07964 464 468

If cancelled within 7 days of prior to your stay, a full deposit will be refund.

If cancelled between 7 days to 3 days prior to your stay, your deposit will not be refunded. 

If you cancel a Booking within 3 days/72 hours prior to your stay, the full cost of the booking will be charged, unless we are able to re-occupancy the room.

In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

 

On rare occasions, if the hotel needed to cancel a room booking and would try find suitable alternative accommodation for you. Unless the circumstances are beyond our reasonable control, we will either provide a room in another local hotel of similar quality, plus transport (all at no cost to you) or, if in our opinion there is no suitable alternative accommodation available, cancel the booking and refund any money paid in advance for the unavailable room.

 

 

Cancellations policies for other booking providers

If you have booked via Booking.com you MUST contact them directly Booking.com 020 3564 6725

If you have booked from another website please contact them directly.

If you cancel a Booking or don’t show up, any cancellation/no-show fee and any refund will depend on the Service Provider’s cancellation/no-show policy.

If you think you're not going to arrive on time, please contact your Service Provider and tell them when they can expect you. It’s your responsibility to ensure you’re on time – and if you aren’t, we are not responsible for any associated costs (e.g. the cancellation of your Booking, or any fees the Service Provider may charge).

Cancellation/Prepayment: Policies vary depending on the accommodation type and provider, so it's best to check the specific conditions when booking.